Work Unresolved Payments

The purpose of this procedure is to match claims and service lines correctly when the auto-validation (matching) process cannot do so. This allows the auto-posting process to attempt to post these payments instead of immediately rejecting them.

  1. From the Transactions menu, select Batch Insurance Payment – 835.

  2. The Batch Insurance Payment - 835 screen displays.
  3. Select

    Unresolved Claims.

  4. Filter by

    Deposited.

  5. Resolve each claim until the screen displays no unresolved claims for deposited checks. See

    Resolve Claims for more information.