Work Unresolved Payments
The purpose of this procedure is to match claims and service lines correctly when the auto-validation (matching) process cannot do so. This allows the auto-posting process to attempt to post these payments instead of immediately rejecting them.
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From the
Transactions
menu, select
Batch Insurance Payment – 835.
- The Batch Insurance Payment - 835 screen displays.
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Select
Unresolved Claims.
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Filter by
Deposited.
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Resolve each claim until the screen displays no unresolved claims for deposited checks. See
Resolve Claims for more information.