Unresolved Items

A check is considered unresolved when all or part of the check cannot be matched to a claim in QSIDental Web. To display these checks, click the radio button beside Unresolved on the Payments tab. The reason the check could not be matched to a claim displays in the Unresolved column:

• ClaimUID: The patient and claim combination from the 835 file could not be matched to a claim on the QDW system.
• Service: One or more of the services (charges/line items) on the claim cannot be matched to the corresponding claim in QSIDental Web.
• Bad Data: The 835 data contains that does not match one of the categories. For example, carrier indicates pre-auth, but the claim ID matches a valid claim.
• ProviderID: The provider ID in the 835 does not correspond to any provider ID associated with the claim.

Note: If none of the claims on the check can be matched, the check will only display with the Unresolved filter. If the check represents both claims that could be matched and claims that could not be matched, the check will display with both the All checks filter and the Unresolved filter.