Overview of Rebill Claims

A patient’s insurance plans are summarized on the Patient Overview window with detailed coverage only a click away. When a patient’s insurance plan is updated in QSIDental Web from a previously established plan, a warning icon will indicate if the patient has open claims that might be impacted.

The icon will appear beside the primary insurance link if a primary claim is outstanding, beside the secondary insurance link if a secondary claim is outstanding, or beside both if a claim is outstanding for both insurance plans.

Click the warning icon to open the summary Update Claims window.

This window displays all open claims for the patient, including any claims with the same claim number that have been partially paid or closed. The information includes the following:

• Header: Summary of the current insurance coverage (new). In the example above, the primary insurance carrier has changed to Delta Dental, and the secondary insurance has been dropped.
• Select check box: Click this box to select a claim that must be updated to match the current insurance coverage setup for the patient. You may select more than one claim.
• Service Date: The date of service for the procedures represented by the outstanding claim.
• Claim Type: The type of the outstanding claim.
• Claim Status: The status of the outstanding claim.
• Subscriber: The subscriber for the former plan shown in the outstanding claim.
• Carrier: The former carrier shown in the outstanding claim.
• Office: The office that originated the claim.
• Bill: The billing order established in the outstanding claim.
• Provider: The treating provider indicated in the outstanding claim.
• Action: What will be done to the outstanding claim given the new information.
• Charges: Total charges represented by the outstanding claim.