Frequently Asked Questions

Hot Topics

We changed our fees for the new year, can we change the fees on the treatments we already planned?

How can we associate ICD-10 codes with procedures?

Chrome asks me if I want to prevent a page from creating additional dialogs. Should I check the box? (NO!)

Technical Aspects

What fixes have been applied lately?

What are the recommended system requirements?

I am not an administrator, how can I change my own password?

Patient Records

The patient's insurance has changed. How can I update it?

The patient's insurance changed after I already submitted the claim.How can I re-create the claim under the new plan?

Scheduling and Appointments

I notice there are letters icons "P" and "S" on some of my appointments in the Scheduler window. Sometimes, they are different colors. What do those mean?

We have several locations. Patients can choose whichever office they wish for treatment. How do I make an appointment on the Scheduler for an existing patient who is based in office A but wishes to have treatment in office B?

Can I override the closed hours in the Scheduler and place all or part of an appointment in closed hours?

How does the scheduler open?

Patient Communication

Our office staff needs to be alerted regarding information on a specific patient. How can we get something to appear with the information when we access a particular patient?

I want to follow up with the patients that have had implants. How can I find the patients and track the calls?

How can I send a calendar item that will go into my patient's Outlook calendar?

Charting

How do I chart treatments a patient received prior to coming to our practice?

How do I chart pre-existing or current conditions?

How do I create a plan for treatment?

How do I change a planned treatment to completed?

How do I record periodontal exam findings?

I don't like the way the prompt moves through the teeth in a periodontal exam. Can I change it?

What are the most common voice commands for periodontal charting?

I hear there is a new version of the Periodontal module, what does it look like?

Billing, Fees and Claims

How do I know which fee schedule will apply?

The patient's insurance changed, how can I re-estimate the fees for planned treatments?

Can I change the carrier on an outstanding claim?

The family deductibe on the insurance plan s not calculating correctly, what is wrong?

We updated our fee schedule, but most of the patients show the old fees, what is wrong?

What happens if we send ICD-9 codes to carriers after the deadline?

Insurance

How can insurance maximums be reset for the anniversary month?

How do I confirm with the carrier, that a procedure will be covered? (Preauthorizations/Predeterminations)

My dental carrier now required ICD-10 codes. What do I do?

Setup

A user entered his password incorrectly and now the account is locked. How do I unlock his account?

How do I deactivate a user's account after they leave the practice?

What setup is required to use ICD-10 Codes?