Frequently Asked Questions
Hot Topics
We changed our fees for the new year, can we change the fees on the treatments we already planned?
How can we associate ICD-10 codes with procedures?
Chrome asks me if I want to prevent a page from creating additional dialogs. Should I check the box? (NO!)
Technical Aspects
What fixes have been applied lately?
What are the recommended system requirements?
I am not an administrator, how can I change my own password?
Patient Records
The patient's insurance has changed. How can I update it?
Scheduling and Appointments
Patient Communication
How can I send a calendar item that will go into my patient's Outlook calendar?
Charting
How do I chart treatments a patient received prior to coming to our practice?
How do I chart pre-existing or current conditions?
How do I create a plan for treatment?
How do I change a planned treatment to completed?
How do I record periodontal exam findings?
I don't like the way the prompt moves through the teeth in a periodontal exam. Can I change it?
What are the most common voice commands for periodontal charting?
I hear there is a new version of the Periodontal module, what does it look like?
Billing, Fees and Claims
How do I know which fee schedule will apply?
The patient's insurance changed, how can I re-estimate the fees for planned treatments?
Can I change the carrier on an outstanding claim?
The family deductibe on the insurance plan s not calculating correctly, what is wrong?
We updated our fee schedule, but most of the patients show the old fees, what is wrong?
What happens if we send ICD-9 codes to carriers after the deadline?
Insurance
How can insurance maximums be reset for the anniversary month?
My dental carrier now required ICD-10 codes. What do I do?
Setup
A user entered his password incorrectly and now the account is locked. How do I unlock his account?
How do I deactivate a user's account after they leave the practice?